Frequently Asked Questions
General Information
How do I choose the right Feng Shui or garden decor product for my space?
Our products are organized by Feng Shui elements (Wood, Fire, Earth, Metal, Water) and specific areas of life (e.g., Wealth, Love, Health). You can browse by category or use our Feng Shui Guide to help you select items that align with your intentions. For personalized advice, feel free to reach out to us!
Shipping & Delivery – What are your shipping options?
We offer standard shipping for most orders. However, some larger items, like our bigger fountains or heavy statues, may require specialized shipping. In these cases, you will be contacted for a custom shipping quote or to arrange local pickup directly from our operating location.
How much does shipping cost?
Shipping costs are calculated based on the size and weight of your order as well as your delivery location. You’ll see your shipping cost during checkout before completing your order.
Do you ship internationally?
Unfortunately, we currently do not offer international shipping at this time. We currently only ship within the United States.
How long does shipping take?
Shipping times vary depending on the product and location. Typically, orders are processed within 1–2 business days. Standard shipping usually takes 6–8 business days, while specialized or oversized shipments may take longer.
What if I need a large or bulky item delivered?
For oversized items such as large fountains or statues, shipping may require special arrangements, and we will contact you directly to discuss the options available. You may also opt to pick up your order directly from our location if that’s more convenient.
Orders & Payments
How can I place an order?
To order, simply browse our website, add items to your cart, and proceed to checkout. We accept all major credit cards and PayPal.
Can I modify or cancel my order after placing it?
We process orders quickly, so once your order is confirmed, we’re unable to make changes or cancellations. If there’s an issue, please contact us as soon as possible, and we’ll do our best to assist you.
Is it safe to shop on your website?
Yes, we use secure encryption methods to ensure that your payment and personal information are protected.
Returns & Refunds
What is your return policy?
We do not offer refunds or returns on any products. Please review all product details and specifications carefully before placing your order. If you have questions about a product before purchasing, feel free to reach out to us for clarification.
What if my item is damaged during shipping?
If your item arrives damaged, please contact us immediately with photos of the damage and we will work with you to resolve the issue and send a replacement when valid.
Other Questions
Can I sign up for your newsletter?
Yes! Sign up for our newsletter to receive updates on new products, special promotions, and seasonal items. Sign Up Here.
How can I contact customer service?
You can reach our customer service representative by email at Manuel@watergardenart.store or by phone at 843-530-4875.
Our business hours are Monday through Friday, 9 AM to 5 PM.